Privacy Policy
Effective Date: July 1, 2025
At Ocean Herbal Trading, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard the information you provide to us.
1. Information We Collect
We collect personal information you provide when placing an order, including your name, email address, phone number, and delivery address.
We may also collect non-personal browsing data such as IP address, browser type, and pages visited to improve your experience on our site.
2. How We Use Your Information
To process and fulfil your orders, including sending order confirmations and shipping updates.
To respond to your inquiries and provide customer support via WhatsApp or email.
To send promotional offers and product updates — only if you have opted in. You may opt out at any time.
To improve our website and services based on aggregated, anonymised usage data.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your data with trusted logistics partners solely for the purpose of delivering your orders.
We may disclose information if required by law or in response to a lawful government request.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
All sensitive information is transmitted over encrypted connections (HTTPS).
While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience and remember your preferences.
You can control or disable cookies through your browser settings; however, some features may not function correctly without them.
6. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
7. Your Rights
You have the right to access, correct, or request deletion of the personal data we hold about you.
To exercise your rights, please contact us via WhatsApp or email and we will respond within a reasonable timeframe.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.